FAQ: Your Questions, Answered
General Questions
Q: What is Epiphany Botanicals?
A: Epiphany Botanicals is a tropical-inspired skincare brand with a Filipino heart that combines nature’s finest botanicals with evidence-based ingredients to create luxurious, effective products for radiant, healthy skin.
Q: Are your products suitable for mature skin?
A: Yes! Our products are specifically formulated to address the needs of mature skin, including hydration, fine lines, and uneven skin tone.
Q: Do you ship internationally?
A: At this time, we only ship within the mainland United States. We are working on expanding our shipping options in the future.
Product Information
Q: Are your products natural?
A: Our products are inspired by nature and formulated with a combination of botanical ingredients and safe, scientifically backed actives for maximum efficacy.
Q: Do your products contain coconut oil?
A: Yes! Many of our formulations, including the Island Breeze Oil Balm Cleanser, Island Glow Rejuvenating Face Oil, Island Lush Rejuvenating hair Oil and Radiant Gold Elixir feature coconut oil or its derivatives as a key ingredient, celebrating its deep roots in Filipino culture and skincare.
Q: What is the shelf life of your products?
A: Our products have a shelf life of 12-18 months. For the best results, store them in a cool, dry place away from direct sunlight.
Q: Are your products safe for sensitive skin?
A: While our products are formulated to be gentle, we recommend performing a patch test before full use, especially if you have very sensitive or reactive skin.
Shipping & Returns
Q: How long will it take to receive my order?
A: Orders are typically processed within 2-3 business days and delivered within 7 business days, depending on your location.
Q: What is your return policy?
A: We accept returns of unopened and unused products within 30 days of purchase. For more details, visit our Returns Page.
Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive an email with tracking information.
Ingredients & Safety
Q: Are your products cruelty-free?
A: Absolutely. Epiphany Botanicals is committed to being cruelty-free, and we never test on animals.
Q: Are your products vegan?
A: Most of our products are vegan, except for formulations containing beeswax. Check the product descriptions for specific details.
Q: Do your products contain synthetic ingredients?
A: Some of our formulations include safe, synthetic ingredients like 4-Hexylresorcinol, which are clinically proven to be effective and non-irritating. These are carefully selected to complement our natural botanicals and deliver superior results.
Q: Are your essential oils safe for sensitive skin?
A: We use essential oils at skin-safe concentrations. If you are sensitive to essential oils, we recommend checking the ingredients list and performing a patch test before use.
Contact Us
Q: How can I contact Epiphany Botanicals for more help?
A: You can reach us through our Contact Page or email us at gwen@epiphanybotanicals.com. We’re here to help!
Q: Do you offer personalized skincare advice?
A: Yes! If you’re unsure about which product is best for your skin, feel free to reach out to us. We’d love to help you find your perfect match!